Tower Hamlets would have got 9/10 if the website said that the council was going through the payment records and refunding everyone of its own volition but they must be applauded for publicising this on their website. Hopefully there are also some publicity signs at the locations concerned (if not I expect a local resident will read this blog and erect some; a copy of this blog post would be the quickest to print out and tie to a lamp post). This will only affect a small number of PCN hence the official willingness to refund. If it was 100,000 PCN that were wrongly issued one would anticipate rather more resistance.
Yours frugally
Mr Mustard
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